AI at Agoda
How I use AI at Agoda: guiding my team’s AI automation, now rolling out globally, and building AI tools with Claude for myself and my colleagues.
I lead a product area in Agoda Supply, the part of Agoda that works with its hotel and property partners.
My team builds AI into the tools our partner managers use on calls with hotels: a short brief before each call, and AI-written notes and follow-ups after it, which people check before saving. I guided its direction, and it’s now rolling out globally.
I’m aiming to transform how our partner teams work, and I get there through incremental releases that each deliver value on their own. We test AI-written messages to hotel partners against the standard ones, keep what wins, and drop what doesn’t.
I also build AI tools with Claude that automate everyday work for me and my colleagues.
I represented Agoda alongside OpenAI at Agoda Ascend 2026, Agoda’s summit for key hotel partners.